💵 PAYMENTS OVERVIEW

We want to ensure that all providers in the soona collective understand when and how they’ll be paid. Below you'll find updated details on our payment cadence, invoice approval process, and guidelines for submission.

Payments at soona is not automated and requires submitting an invoice each pay period for unpaid work.

• all payments for the soona collective are processed through the invoice management system (collective.soona.co)

• we require each individual to have their own invoice account that is attached to their individual tax ID number

• if you or anyone on your soona account does not have their own invoice account, please create one HERE

📆 Payment Schedule (Updated)

As of July 2025, all Pro Services contractor payments follow an End-of-Following-Month (EOFM) payment schedule.

This means:

• Any invoice created in a given month will be paid at the end of the following month.

• Example: An invoice created on August 12 will be paid out by September 30.

💡 Your service date and invoice creation date must match to qualify for payment in that cycle.

✅ Invoice Approval Timing

Invoices are reviewed and approved monthly, usually within the first few days of the following month. If your invoice contains services outside of the listed month, those items may be removed to ensure accurate processing.

Key Guidelines:

• Only 1 invoice per month should be submitted.

• We know it's a change. We’ll be lenient during the transition and happy to help!

• You can edit your invoice until it is approved.

💸 Payment Release

Once approved, payments are processed and released at the end of the next month:

• Please allow 3–5 business days after release for your bank to deposit the funds.

• If you're experiencing a delay, double-check:

  • Invoice creation date

  • That your bank info is up-to-date in WorkSuite

  • That you haven't unsubscribed from payment update emails

💬 Communication & Support

If you're ever unsure or need help:

1. 📧 Email: collective@soona.co

2. 🛠️ We use WorkSuite for all invoicing, contracts, and payment statuses

3. 📰 Payment updates are shared via monthly newsletters and status changes in WorkSuite

If you're not seeing emails, check your spam! The latest contract is titled:

2025-Collective-Registration-and-General-Terms-of-Service

📝 How to Fill Out Invoices

To keep things consistent and easy to review, please follow this format:

• Field: What to Input

  • Item: Use the shoot name or reference ID

  • Quantity: Duration of shoot (e.g. 4.5)

  • Rate: Based on service: e.g. $60 for full body modeling

🕒 Round up to the nearest 0.5 hour, and remember: we ask that you arrive 15 minutes early to each shoot — you can include this in your total.

❌ Invoice Rejection or Adjustments

Invoices may be adjusted if:

• Service dates fall outside the invoice month

• There are duplicate entries

• The rate doesn't align with your contract

• Grocery or styling time exceeds normal limits

You will always receive a note if something changes.