PAYMENTS - FAQ

Each service has an hourly rate based on service type, and all rates are non-negotiable. 

You get paid for all overtime or early arrival times specified in your assignment. You arrive 15-minutes early to all shoots unless otherwise specified.  Went overtime by 10+ minutes? Invoice to the nearest 30-minutes.

• Hand Model: $30/hour 

• Full Body Model: $60/hour 

• Foot Model: $35/hour 

• Pet Model: $40/hour 

• Hair & Makeup: $55/hour 

• Styling: $55/hour

• Assembly: $55/hour 

• Grocery Shopping: $30/hour 

• Press-on Manicure: $10 

• Custom Manicure: $25 + reimbursement (must have receipt)

No.

Each invoice is processed individually based on:

• When it was submitted

• What month it was created in

We do not combine payments from multiple invoices or retroactively adjust them into earlier pay cycles

Invoices containing services across multiple calendar months will have out-of-scope items removed

Example: If an August invoice includes a July shoot, the July shoot will be removed and must be added to a separate invoice if not already paid

Keep formatting consistent for faster approvals:

• Field: Entry (Example)

• Item: REF#123456 – Soona Shoot 08/10

• Quantity: 4.5 (duration of the shoot)

• Rate: $60.00 (or your contracted rate)

Additional notes:

• Round up to the nearest 0.5 hour (e.g., 4.25 → 4.5)

• Add 15 mins for early arrival

Include any expenses only if pre-approved and documented

We aim to approve all invoices within the first week of the following month.

Delays may happen due to:

• Invoices created after the monthly deadline

• Incorrect or missing bank info in WorkSuite

• Inconsistencies in formatting, service date, or missing context

We will always communicate delays via email or the monthly newsletter. 

Invoices may be adjusted for the following reasons:

• Service dates falling outside of invoice month

• Formatting issues or missing booking names

• Unapproved roles or expense types

• Incorrect rates submitted

All changes are notated for transparency

Valid expenses include:

• Grocery runs with a cap of $60

• Must be less than 2 hours of time

• Flag to Trevor if included in invoice

Expenses must be pre-approved, otherwise they may be removed during review

For general invoice/pay questions: collective@soona.co

For contract or tool access: Check Worksuite or email if your contract hasn’t been signed

For approval follow-ups: Wait until at least the 10th of the month, then reach out to flag