cancelations

soona will give $25 courtesy compensation for any shoot that is canceled within 24 hours of shoot start time. if soona cancels a shoot more than 24 hours in advance, no compensation is given.

in order to receive compensation for a canceled assignment, we require you to submit one invoice with each cancelation as a line item. see below for specific instructions.

cancelations while you're in-studio

if soona or the client cancels your accepted assignment while you are in the studio at the shoot, you will be compensated for the full hours scheduled.

submitting an invoice for a canceled shoot

• create a new invoice to list all qualifying canceled shoots.

• under Item enter the date + title of the cancelled shoot as it appears in the assignment tab or Google calendar invite, followed by "CANCELED SHOOT"

• under Category select the pro service you were assigned to on the shoot

• under Quantity enter 1

• under Price enter $25

• under Invoice name enter: (first and last name) - MM/DD/YY (submission date) CANCELED SHOOT

soona only provides reimbursements for soona requested custom manicures. soona will request a custom manicure to hand models or full body models via assignment notes.

custom manicure reimbursements must be submitted as a separate invoice from the unpaid work invoices. reimbursements and cancellations are the only instances in which more than one invoice may be submitted in a pay period.

the step by step custom manicure reimbursement process can be found HERE.

all other cases of reimbursements (parking, travel, clothing purchases, etc.) will not be approved.

receipts 🧾

• please make sure to ask for a receipt upon payment 

• please snap a picture of the receipt for your invoice

• each receipt needs to have it's own reimbursement invoice

reimbursement invoice process

1. login to the soona invoice management system​

2. click on the Invoices button ($ sign) on the left side bar.

3. click on Add New Invoice near the upper right hand corner.

4. under Item type "(date on the receipt) - (store name) - (shoot name)". this is the shoot date and name related to the shoot you shopped for.

5. under Category select the "grocery shopper"

6. under Quantity enter 1

7. under Price enter the total amount paid for prop shopping as it appears on the receipt

8. under Upload invoice file upload a picture of your prop shopping receipt

9. under Invoice name enter "[your full name] - [date] - [grocery shopping reimbursement]"

10. under Notes add any notes you have for the soona crew

11. under Accounting GLs select other "reimbursement"

12. click save to submit your invoice

YES! all extra hours worked before and after a shoot is paid based on the pay rate for the service you provided. please include the extra hours for each shoot on the applicable shoot's invoice line item. see the pay rate chart above for a simple breakdown of rates with extra time included. 

YES! all kid models will require their own collective.soona.co payment account with their own tax information in order to be IRS compliant.

if both the parent + child provide services at soona, the parent must submit a separate invoice on behalf of their kid model on the kid's account. please DO NOT submit a kid model invoice under your own account. 

if there are multiple children, please separate the work + invoices by child. DO NOT combine sibling's work in one invoice OR submit both invoices under one sibling's account. the work of each individual child must be invoiced under their own accounts.

no. currently, soona is only able to make payments to independent contractors via direct deposit with their provided bank information.

we use a third party platform called Worksuite to process payments. your bank and tax information is encrypted and secure within this platform. it is only accessible by our payments team for tax verification and to process payments. bank and tax information is required in order to process payment and be compliant with IRS tax rules and regulations.