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Payments require submitting an invoice each month.
all payments are processed through the invoice management system (collective.soona.co) which is via Worksuite
each individual must have their own invoice account that is attached to their individual tax ID number
if you or anyone on your soona account does not have their own invoice account, please create one HERE
Payment Schedule
All talent contractor payments follow an End-of-Following-Month (EOFM) payment schedule.
This means:
Any invoice created in a given month will be paid at the end of the following month.
Example: An invoice created on August 12 will be paid out by September 30. This invoice should include ALL work completed in August.
How to Fill Out Invoices
Please follow this format:
Name your invoice "Your Name - Month" (such as "Lindsey Adams - January 2026")
Field: What to Input
Item: Add the Shoot Name
Category: Add the Service (such as hand model, full body model, etc.)
Quantity: Duration in hours
Price: Based on service (rates can always be found here)
Service date: Date of booking or services provided
REF #: 6-digit Booking REF # that can be found on the shoot link URL or on the Booking Details Page
Round up to the nearest 0.5 hour, and remember: we ask that you arrive 15 minutes early to each shoot — you can include this in your total.
Invoice not saving? The #1 reason is due to missing information. Please be sure all fields are filled out!
Invoice Due Date & Approval Timing
Invoices are due on the 2nd day of the following month (AKA invoice that includes all January work is due Feb 2). Invoices are reviewed and approved usually within the first week of the following month.
Key Guidelines:
Submit 1 invoice per month that includes all work for that month
You can edit your invoice until it is approved.
If your invoice contains services outside of the listed month, we may request that you create another invoice (1 for each month)
Payment Release
Once approved, payments are processed and released at the end of the next month (AKA January's invoice is paid at the end of February):
Please allow 3–5 business days after release for your bank to deposit the funds.
If you're experiencing a delay, double-check:
Invoice creation date
That your bank info is up-to-date in WorkSuite
Communication & Support
We use WorkSuite for all invoicing, contracts, and payment statuses
If you're ever unsure or need help:
Email: collective@soona.co
Payment updates are shared via monthly newsletters and status changes in WorkSuite
If you're not seeing emails, check your spam! The latest contract is titled:
2025-Collective-Registration-and-General-Terms-of-Service
Invoice Rejection or Adjustments
Here are the top reasons an invoice might not be approved and we need you to adjust it:
Service dates fall outside the invoice month
Duplicate entries
The rate is incorrect or doesn't align with your contract
Grocery or styling time exceeds normal limits
You will always receive a note if something changes.
LOCATING PAST ASSIGNMENTS
LOCATING PAST ASSIGNMENTS
All of your previous work within your soona account under the Assignments tab via assignment cards or the calendar view.
If you experience a cancelation within 24 hours of the originally scheduled shoot time, please record this information in an invoice ASAP + follow the cancelation invoice process explained later on this page.
HOW CANCELLATIONS WORK
HOW CANCELLATIONS WORK
Cancellations
soona will give $25 courtesy compensation for any shoot that is canceled within 24 hours of shoot start time. If soona cancels a shoot more than 24 hours in advance, no compensation is given.
In order to receive compensation for a canceled assignment, we require you to submit one invoice with each cancelation as a line item. see below for specific instructions.
Cancelations while you're in-studio
If soona or the client cancels your accepted assignment while you are in the studio at the shoot, you will be invoice for the full hours scheduled.
Invoicing for a Cancelled Shoot
under Item enter the date + title of the cancelled shoot as it appears in the assignment tab or Google calendar invite, followed by "CANCELED SHOOT"
under Category select the pro service you were assigned to on the shoot
under Quantity enter 1
under Price enter $25
MANICURE REIMBURSEMENTS
MANICURE REIMBURSEMENTS
soona provides reimbursements for soona client-requested custom manicures. Your assignment will include the request for a custom manicure.
Custom manicure reimbursements must be submitted as a separate invoice from the unpaid work invoices. reimbursements and cancellations are the only instances in which more than one invoice may be submitted in a pay period.
the step by step custom manicure reimbursement process can be found HERE.
all other cases of reimbursements (parking, travel, clothing purchases, etc.) will not be approved.
GROCERY REIMBURSEMENTS
GROCERY REIMBURSEMENTS
receipts 🧾
please make sure to ask for a receipt upon payment
please snap a picture of the receipt for your invoice
each receipt needs to have it's own reimbursement invoice
reimbursement invoice process
login to the soona invoice management system
click on the Invoices button ($ sign) on the left side bar.
click on Add New Invoice near the upper right hand corner.
under Item type "(date on the receipt) - (store name) - (shoot name)". this is the shoot date and name related to the shoot you shopped for.
under Category select the "grocery shopper"
under Quantity enter 1
under Price enter the total amount paid for prop shopping as it appears on the receipt
under Upload invoice file upload a picture of your prop shopping receipt
under Invoice name enter "[your full name] - [date] - [grocery shopping reimbursement]"
under Notes add any notes you have for the soona crew
under Accounting GLs select other "reimbursement"
click save to submit your invoice
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