if invoices are submitted after the deadlines, or if there are errors in the invoice,  soona will not be able to make a payment until the next pay period. 

review + approval

once you submit an invoice our team will verify that the information is correct and approve it for payment. once approved you’ll receive a confirmation. 

if there are discrepancies in your invoice we will reject the invoice and reach out to you for clarification. please make any necessary changes to the invoice and re-submit. 

payment 🤑

your invoice has been approved, it’s time for payment! 

the total amount will be deposited to the bank account on file by the following Wednesday after the invoice submission deadlines. bank statements will appear as "MoneyCorp" once a deposit has been made. please allow up to 3-5 business days for payment to be deposited.

invoices submitted past invoice deadlines will be part of the next pay period.

find all of your previous work within your soona account (book.soona.co) under the assignments tab.

all of the information you need for your invoice can be found on the calendar view of the assignments tab. you can also find a list of completed shoots in the list view. canceled shoots will not appear in either view.

find a video tutorial of the soona platform here.

if you experience a cancelation within 24 hours of the originally scheduled shoot time, please record this information in an invoice ASAP + follow the cancelation invoice process explained later on this page.

soona only provides reimbursements for soona requested custom manicures. soona will request a custom manicure to hand models or full body models via assignment notes.

custom manicure reimbursements must be submitted as a separate invoice from the unpaid work invoices. reimbursements and cancellations are the only instances in which more than one invoice may be submitted in a pay period.

the step by step custom manicure reimbursement process can be found HERE.

all other cases of reimbursements (parking, travel, clothing purchases, etc.) will not be approved.

receipts 🧾

• please make sure to ask for a receipt upon payment 

• please snap a picture of the receipt for your invoice

• each receipt needs to have it's own reimbursement invoice

reimbursement invoice process

1. login to the soona invoice management system​

2. click on the Invoices button ($ sign) on the left side bar.

3. click on Add New Invoice near the upper right hand corner.

4. under Item type "(date on the receipt) - (store name) - (shoot name)". this is the shoot date and name related to the shoot you shopped for.

5. under Category select the "grocery shopper"

6. under Quantity enter 1

7. under Price enter the total amount paid for prop shopping as it appears on the receipt

8. under Upload invoice file upload a picture of your prop shopping receipt

9. under Invoice name enter "[your full name] - [date] - [grocery shopping reimbursement]"

10. under Notes add any notes you have for the soona crew

11. under Accounting GLs select other "reimbursement"

12. click save to submit your invoice

please only submit ONE invoice per pay period, per person for completed + unpaid assignments. you can create an invoice at the start of a pay period and edit to add new line items before the submission deadlines.

combining multiple people's work on one invoice OR submitting multiple invoices for completed shoots are the top reasons we end up rejecting invoices. to avoid having your invoice rejected, please be sure to only have one running invoice per pay period, per person.

it is okay to include pet + human work on one invoice.

exceptions to the ONE invoice rule:

if you experienced a cancelation(s) within 24 hours of start time, submit a separate cancelation invoice and include all qualifying cancelations as line items.

if you require custom manicure reimbursement, create another separate reimbursement invoice and include line items for each reimbursement owed. please attach a photo of the receipt for each reimbursement line item.
(attach one receipt per reimbursement required. e.g. 2 custom manicures requires 2 receipts.)

YES! all extra hours worked before and after a shoot is paid based on the pay rate for the service you provided. please include the extra hours for each shoot on the applicable shoot's invoice line item. see the pay rate chart above for a simple breakdown of rates with extra time included. 

YES! all kid models will require their own collective.soona.co payment account with their own tax information in order to be IRS compliant.

if both the parent + child provide services at soona, the parent must submit a separate invoice on behalf of their kid model on the kid's account. please DO NOT submit a kid model invoice under your own account. 

if there are multiple children, please separate the work + invoices by child. DO NOT combine sibling's work in one invoice OR submit both invoices under one sibling's account. the work of each individual child must be invoiced under their own accounts.

all invoices submitted past the posted due date will not be processed until the following pay period.

invoices will be rejected if the invoice was submitted incorrectly or with incorrect/insufficient information. 

if rejected, you will receive a rejection notice via email. there will be a note with information on why your invoice was rejected paired with instructions on how to fix it.

invoice rejections may include a grace period for resubmission. if you resubmit correctly within the grace period you can get paid that same pay period.

no. currently, soona is only able to make payments to independent contractors via direct deposit with their provided bank information.

we use a third party platform called Worksuite to process payments. your bank and tax information is encrypted and secure within this platform. it is only accessible by our payments team for tax verification and to process payments. bank and tax information is required in order to process payment and be compliant with IRS tax rules and regulations.