COMMUNICATION

TYPES OF COMMUNICATION

we communicate via text + email and expect responses within 1 business day.

TEXT: (844)-577-6662

EMAIL: collective@soona.co 

we recommend adding our number and email to your contacts so we are not marked as spam/junk. consistent non-timely responses can result in suspension.

OPERATING 

HOURS

soona’s operating hours are M-F 8am-6pm.

teams receiving + responding to your texts and emails work across various time zones (ET/CT/MT/PT).

if you text or email us outside of operating hours, we will get back to you as soon as possible the next business day.

for urgent messages, please start the text with or insert “[URGENT]” in the email subject line.

KEYS FOR COLLABORATION

COMMUNICATION KEYS


🔑 respond to texts + emails in 24 hours


🔑 be clear + kind


🔑 use all resources available to find info


🔑 ask for help when needed


🔑 share feedback to help us improve


🔑 save our number for easy communication. (844)-577-6662

OWNERSHIP KEYS


🔑 quality is everyone’s responsibility


🔑 client's goals are top priority


🔑 keep pro service profile + availability up-to-date


🔑 get creative + have FUN