LATE + CANCELATION POLICY
WHAT IS OUR POLICY?
our late and cancelation policy is very strict due to the amount of people affected by these actions.
if you arrive late or cancel 3 times, you will be suspended from the collective.
late cancelations are not permitted for any reason other than emergencies or sickness. if you late cancel twice, you will be suspended from the collective.
no call, no shows + arriving more than 30 minutes after shoot start time without contacting us are terms for immediate dismissal with no option of rejoining the collective.
WHAT IS A LATE ARRIVAL?
all services are expected to arrive before shoot start time. arriving at shoot start time or after is considered a late arrival.
expected arrival time varies by service and is generally 15-30 min before the shoot starts. read more about arrival times.
if you are going to be late, text us at 844-577-6662 as soon as possible so we can inform the crew and client.
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3 late arrivals are terms for suspension from the collective.
arriving more than 30 min after shoot start time with no advance notice to crew are terms for immediate dismissal with no option of rejoining the collective.
WHAT IS A CANCELATION?
cancelations are when you become unavailable for a shoot after accepting the assignment.
canceling within 48 hours of the assignment's start time is considered a late cancelation.
all forms of cancelation greatly impact production and can affect several people including clients, crew, and other providers. we ask that cancelations are avoided at all costs.
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3 cancelations or 2 late cancelations are terms for suspension.
if you are a no call, no show, you will be immediately dismissed from the collective with no option of rejoining.
RUNNING LATE?
text 844-577-6662
as soon as possible.
AVOIDING CANCELATIONS
cancelations are extremely disruptive to the soona timeline due to the fast paced nature + many moving parts of production.
how to prevent canceling:
keep your availability up-to-date + accurate so we only assign shoots when you are free for them.
only accept assignments after reviewing ALL shoot information and fully understanding arrival times. we assume all details are read and understood upon acceptance of an assignment.
ask any + all questions via text or email before accepting the assignment.
an acceptance to an assignment is a full commitment to the date, time, and location listed. if you are unsure if you will make the shoot, please decline the assignment.
HOW TO CANCEL
log into book.soona.co
navigate to your dashboard
click on the assignments tab
click "cancel" on any assignment you can no longer attend.
email collective@soona.co with your reason for canceling.
if we do not hear from you, we will assume the cancelation was not due to emergency or sickness.
sometimes life happens.
if you absolutely need to cancel, follow these steps.
FAQ
soona sent me a cancelation email - what does it mean?
assignment canceled emails are sent if soona cancels your assignment. this email means your services are no longer needed at the date + time listed.
although we do our best to avoid cancelations, they can happen for a variety of reasons including:
client requested reschedule
photographer illness
other pro service members canceled or declined the assignment
no acceptance or decline response was given in the book.soona.co app
if we cancel an accepted shoot less than 24 hours before the originally scheduled start time, we will compensate you $25 for your blocked off time. see payments for more instructions on how to invoice these instances.
we will not compensate for cancelations that were:
more than 24 hours before the shoot start time
for assignments that had not yet been accepted
