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SUSPENSION +
suspension + immediate dismissal are two separate actions soona could take if our standards and processes are not adhered to by collective members.
the best ways to avoid suspension or immediate dismissal is to fully understand what is expected of you as a provider. do this by thoroughly reviewing information provided and responding to our communications.
SUSPENSION
SUSPENSION
suspension is the removal of services from the collective for 90 days.
suspension occurs when soona standards are repeatedly not met, despite in-person verbal reminders or emailed reminders about said standards.
suspended members have the option to re-apply for the collective after 90 days and must go through all onboarding steps to be re-instated.
TERMS FOR SUSPENSION
TERMS FOR SUSPENSION
all services
not listing availability while services are turned ON
not responding to assignments
inaccurate pro service profile traits (incorrect specialties, sizing, body mods listed, etc)
not responding to emails or text communications (ghosting)
models
poor nail + cuticle quality
arrived with unrequested / unapproved manicure
poor custom manicure quality
did not get a requested custom manicure
did not wear or bring standard wardrobe
doesn’t look like test shoot photo (non communicated appearance change)
unruly behavior or unattentivness on set
hair + makeup
unclean tools (HMUA)
IMMEDIATE DISMISSAL
IMMEDIATE DISMISSAL
immediate dismissal is the permanent removal of services immediately after the instance occurs.
it only takes one infraction to ennact and only applies for a certain set of infractions.
members immediately dismissed will not have the option to rejoin the collective.
TERMS FOR DISMISSAL
TERMS FOR DISMISSAL
compromising or externally sharing customer information
verbal or physical harassment towards the customer or the crew
online harassment
damaging / harming soona property
falsifying information
not following regulations and safety codes (e.g. unsanitary tools)
no call, no show to an accepted shoot. (ie: not showing up and not contacting us beforehand)
late to an accepted shoot by over 30 minutes with no communication beforehand.
FAQ
FAQ
how will I know if I've been suspended or dismissed?
how will I know if I've been suspended or dismissed?
all soona standards reminders, suspensions, and immediate dismissal notifications will occur through email. if you received one of these emails, next steps are outlined in the email.
if you are ever curious about your standing, please email us at collective@soona.co.
what happens to my account after suspension or dismissal?
what happens to my account after suspension or dismissal?
in both instances, your book.soona.co account will no longer have the assignments, availability, or pro service profile tabs. however, you will still be able to use your soona account as a customer.
if you are a model, you will still have access to any test shoot photos taken in your "gallery" tab.
your collective.soona.co account will remain active after suspension or dismissal to use for any remaining invoicing and payment needs.
what about my outstanding invoices?
what about my outstanding invoices?
after suspension or immediate dismissal, you will have the ability to submit a final invoice for any unpaid work finished before the suspension or dismissal.
any invoices that are outstanding and have not yet been paid will go through the standard approval + payment process on standard timelines.
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